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Privacy Policy

Lumaura Psychology Pty Ltd ("Lumaura") respects and protects the privacy of all clients and staff. This Privacy Policy sets out how we manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Last updated: 23 August 2025

1. General

1.1 This Privacy Policy applies to the management of personal information by Lumaura Psychology Pty Ltd ACN 690 056 850. All psychological services provided by Lumaura are subject to the requirements of the Privacy Act 1988 (Cth) and the APPs.

1.2 This Privacy Policy outlines:

  • the categories of Personal Information collected;
  • the way such information is collected, used, held, and disclosed;
  • the parties to whom such information may be disclosed; and
  • the rights of individuals to access and correct their Personal Information.

1.3 Lumaura may, at its discretion, amend this Privacy Policy from time to time. Any material amendments will be notified by publication on our website.

2. Reviewing this Privacy Policy

2.1 By executing a Client Consent Form, whether in person or electronically, you acknowledge that Lumaura may collect, use, and disclose your Personal Information, including Sensitive Information, in accordance with this Privacy Policy.

2.2 Use of Lumaura's Website constitutes consent to the collection, processing, storage, and disclosure of Personal Information as set out herein.

2.3 Where Lumaura engages with corporate entities, it may collect Personal Information relating to their employees, officers, or associates. Entities providing such information must ensure affected individuals are directed to this Privacy Policy.

3. Definitions

For the purposes of this Privacy Policy:

  • "Client Intake Documentation" means documentation provided to clients upon registration or update, including medical history, consent forms, payment details, and terms and conditions.
  • "Personal Information" means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not, and whether recorded in material form or not.
  • "Sensitive Information" has the meaning ascribed under the Privacy Act and includes health information, as well as information relating to racial or ethnic origin, political affiliation, professional or trade associations, religion, sexual orientation or practices, criminal history, and genetic or biometric information.
  • "Services" means psychological treatment, counselling, telehealth, referrals, and related healthcare services provided by Lumaura.
  • "Website" means https://lumaurapsychology.com.au and any other domain operated by Lumaura.
  • "you" or "your" refers to the client or their authorised representative.
  • "Lumaura" means Lumaura Psychology Pty Ltd ACN 690 056 850.

4. Client Information

4.1 Client records are maintained in secure storage, either in locked physical facilities or password-protected electronic systems, accessible only by authorised personnel and service providers in accordance with Lumaura's policies. Records typically include contact information, medical history, and other data relevant to the provision of Services.

5. Types of Personal Information Collected

5.1 Lumaura collects and holds the following categories of Personal Information:

  • identifying details (e.g., name, date of birth);
  • contact information (e.g., address, phone, email);
  • profile details (e.g., survey responses, feedback);
  • health fund information;
  • government identifiers (e.g., Medicare, NDIS, DVA numbers);
  • financial details (e.g., payment and billing information);
  • Sensitive Information, including health and medical records, specialist reports, test results, diagnoses, treatment history, and related clinical information.

6. Collection of Personal Information

6.1 Lumaura collects Personal Information by:

  • direct collection from clients and their representatives via Client Intake Documentation, verbal communication, and correspondence;
  • collection from third parties such as GPs, specialists, hospitals, insurers, government agencies, and other healthcare providers, with your consent or as permitted by law;
  • collection via the Website, including enquiry forms and other digital interactions.

6.2 Where practicable, Lumaura will collect Personal Information directly from the individual concerned.

6.3 Lumaura will take reasonable steps to inform you about the purposes of collection at or before the time of collection.

7. Use and Disclosure of Personal Information

7.1 Lumaura uses Personal Information to:

  • provide, manage, and improve Services;
  • communicate with clients and their representatives;
  • comply with legal and professional obligations;
  • process payments and claims (including Medicare and private health);
  • conduct internal administration and quality assurance.

7.2 Lumaura may disclose Personal Information to:

  • other treating health professionals involved in your care;
  • insurers, Medicare, and government agencies as required for billing or compliance;
  • legal or regulatory bodies where required by law;
  • third-party service providers (e.g., practice management software, cloud storage) bound by confidentiality obligations.

7.3 Lumaura will not sell, rent, or trade your Personal Information to third parties for marketing purposes.

7.4 Lumaura may disclose Personal Information without your consent where required or authorised by law, including where there is a serious and imminent threat to the health or safety of any person.

8. Sensitive Information

8.1 Lumaura treats Sensitive Information with the highest level of care. Such information will only be collected, used, and disclosed with your consent, or where permitted or required by law.

9. Data Security

9.1 Lumaura takes reasonable steps to protect Personal Information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Security measures include:

  • secure, password-protected electronic record systems;
  • locked physical storage for paper-based records;
  • restricted access controls limited to authorised personnel;
  • use of reputable, compliant third-party platforms for data storage and communication.

9.2 When Personal Information is no longer required, Lumaura will take reasonable steps to destroy or de-identify it securely, subject to any applicable legal retention requirements.

10. Access and Correction

10.1 You have the right to request access to your Personal Information held by Lumaura, and to request correction of any information that is inaccurate, out of date, or incomplete.

10.2 To make a request, please contact us in writing. We will respond within a reasonable timeframe. In some circumstances, access may be limited where permitted by law (for example, where providing access would be harmful to you or another person).

10.3 Where access is refused or cannot be provided in the manner requested, Lumaura will provide written reasons and advise of any available complaint mechanisms.

11. Complaints

11.1 If you believe Lumaura has not handled your Personal Information in accordance with this Privacy Policy or the APPs, you may lodge a complaint by contacting us directly at admin@lumaurapsychology.com.au.

11.2 Lumaura will investigate the complaint and respond within a reasonable timeframe.

11.3 If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Contact Us

For any privacy-related questions or requests, please contact:

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